VOYIZ
TOUR AND TRAVELS PRIVATE LIMITED ("Company", "we",
"our", or "us") values your privacy and is committed to
protecting your personal data. This Privacy Policy explains how we collect,
use, store, disclose, and protect your personal information when you use our
website, mobile application, or travel-related services, and describes your
rights under applicable Indian data protection law.
This
Policy is issued in accordance with the Digital Personal Data Protection Act,
2023 ("DPDP Act"), the Information Technology Act, 2000, and the
Information Technology (Reasonable Security Practices and Procedures and
Sensitive Personal Data or Information) Rules, 2011, as applicable, along with
any rules notified thereunder from time to time.
By
accessing our services, using our website/app, or making a booking, you
acknowledge that you have read and understood this Privacy Policy and consent
to the collection and processing of your information as described herein.
Depending
on the services you use, we may collect the following categories of
information:
Personal Information
•
Full Name
•
Date of Birth
•
Gender
•
Nationality
•
Passport Details
•
Government-issued
Identification (e.g., Aadhaar, Voter ID, Driving Licence)
•
PAN (where applicable)
•
GST Information (for
business customers)
Contact Information
•
Mobile Number
•
Email Address
•
Residential Address
•
Emergency Contact
Details
Booking Information
•
Travel Destination and
Dates
•
Passenger Details
•
Hotel and Flight
Preferences
•
Visa Information
•
Travel History
Payment Information
•
Payment Amount, Method,
and Transaction Reference Number
For
security reasons, we do not store your complete debit or credit card details.
Payments are processed through RBI-authorised, PCI-DSS compliant third-party
payment gateways.
Technical Information
When
you visit our website or use our app, we may automatically collect:
•
IP Address, Browser
Type, Device Information, Operating System
•
Cookies and similar
tracking technologies
•
Website/App Usage
Information, Pages Visited, Date and Time of Access
We
collect and process your information to:
•
Process travel bookings
and reservations (flights, hotels, transport, cruises)
•
Arrange visa assistance
•
Process payments and
refunds
•
Provide customer support
and respond to inquiries
•
Send booking
confirmations and share travel updates
•
Improve our services,
website, and app functionality
•
Prevent fraud and
unauthorised transactions
•
Comply with legal, tax,
and regulatory obligations
We
rely on your consent, the necessity of processing to perform a booking
contract, and compliance with legal obligations as the lawful bases for
processing your personal data.
We
may share your information, only when necessary, with:
•
Airlines, Hotels,
Transport Providers, Cruise Operators, Tour Operators
•
Visa Processing Agencies
and Insurance Providers
•
Payment Gateway
Providers
•
Government, Immigration,
and Regulatory Authorities
We
do not sell, rent, or trade your personal information to third parties for
their own marketing purposes. Third-party service providers are required to use
your information solely for the purpose of fulfilling your booking.
For
international travel bookings, your information may be transferred to service
providers located outside India to complete your booking or comply with
destination-country requirements. Such transfers are made in accordance with
the DPDP Act and any conditions notified by the Central Government from time to
time. We take reasonable measures, including contractual safeguards, to ensure
your information is handled securely by recipients outside India.
Our
website/app may use cookies and similar technologies to:
•
Improve website/app
functionality and remember user preferences
•
Enhance browsing
experience and analyse traffic
•
Improve security and
detect fraud
You
may control or disable cookies through your browser or app settings; however,
some features of our website/app may not function properly if cookies are
disabled. Where required, we will seek your consent for non-essential cookies
through a cookie banner at first visit.
We
implement reasonable administrative, technical, and physical safeguards —
including encryption in transit, access controls, and staff confidentiality
obligations — to protect your personal information from unauthorised access,
alteration, disclosure, misuse, or destruction, consistent with the reasonable
security practices required under the IT Act, 2000 and its Rules.
While
we strive to protect your information, no method of electronic transmission or
storage is completely secure, and we cannot guarantee absolute security.
In
the event of a personal data breach that is likely to affect you, we will
notify the Data Protection Board of India and affected individuals in the
manner and within the timeframe required under the DPDP Act, and will take
reasonable steps to mitigate any harm arising from such a breach.
We
retain personal information only for as long as reasonably necessary for the
purposes below, or as required by law:
•
Booking and passenger
records: for the duration of the trip plus 3 years, to handle post-travel
claims or disputes
•
Financial and payment
records: 7 years, in line with Indian tax and accounting requirements
•
KYC/identity documents
collected for visa or immigration processing: as required by the relevant
authority, and deleted thereafter unless legally required
•
Marketing consent
records: until consent is withdrawn
When
information is no longer required for these purposes, it will be securely
deleted or anonymised, unless further retention is mandated by law.
Subject
to the DPDP Act and other applicable law, you have the right to:
•
Access a summary of your
personal information and the processing activities undertaken
•
Request correction,
completion, or updating of your personal information
•
Request erasure of
personal information where it is no longer necessary or legally required
•
Withdraw consent at any
time, where processing is based on consent (without affecting the lawfulness of
processing before withdrawal)
•
Nominate another
individual to exercise your rights in the event of death or incapacity
•
Raise a grievance
regarding the processing of your personal data
You
may exercise these rights by writing to our Grievance Officer at the contact
details in Section 15. We will acknowledge and respond to verifiable requests
within 30 days. Certain rights may be limited where retention or processing is
required by law or for contractual obligations.
With
your consent, or where otherwise permitted by law, we may send promotional
communications regarding travel packages, offers, and services. You may opt out
of marketing communications at any time using the unsubscribe link or by
contacting us directly. Transactional communications relating to bookings,
payments, and travel updates will continue to be sent where necessary, even if
you opt out of marketing.
Our
services are not intended for individuals under the age of 18 acting
independently. Personal information relating to minors is collected only
through, and with the verifiable consent of, a parent or legal guardian, for
the sole purpose of providing travel services to the minor.
Our
website/app may contain links to third-party websites or services (e.g.,
airline or hotel portals). We are not responsible for the privacy practices,
content, or security of those websites. Please review the privacy policies of
third parties before providing them with personal information.
We
may disclose personal information where required by applicable law, court
orders, or government, law enforcement, or regulatory authorities. Such
disclosures will be limited to what is legally required.
In
accordance with the DPDP Act, 2023 and the Information Technology Act, 2000, we
have appointed a Grievance Officer to address your questions, concerns, or
complaints regarding this Privacy Policy or the processing of your personal
data:
Name:
Designation:
Email:
Phone:
We
aim to acknowledge grievances within 7 days and resolve them within 30 days of
receipt.
VOYIZ
TOUR AND TRAVELS PRIVATE LIMITED reserves the right to amend or update this
Privacy Policy at any time. Material changes will be notified through our
website/app or via email/SMS, and the "Last Updated" date at the top
of this Policy will be revised accordingly. Continued use of our services after
such updates constitutes acceptance of the revised Privacy Policy.
For
any questions, concerns, requests, or complaints regarding this Privacy Policy
or the handling of your personal information, please contact:
VOYIZ TOUR AND TRAVELS
PRIVATE LIMITED
Registered
Office: New Delhi, India