These
Terms and Conditions ("Terms") govern all bookings, services, and
transactions between VOYIZ TOUR AND TRAVELS PRIVATE LIMITED ("the
Company", "we", "us", "our") and any person
or entity ("Client", "Customer", "you") availing
of tour, travel, or related services offered by the Company. By making a
booking, paying a deposit, or using any service of the Company, the Client
agrees to be bound by these Terms.
Company
Refers
to VOYIZ TOUR AND TRAVELS PRIVATE LIMITED, its employees, agents, and
authorised representatives.
Client / Customer
Refers
to the person(s) named on the booking form and any person(s) on whose behalf a
booking is made.
Booking
Any
tour package, ticket, hotel reservation, transport arrangement, visa
assistance, or ancillary service arranged through the Company.
Third-Party Service
Provider
Airlines,
hotels, cruise operators, transport companies, local guides, and other
independent suppliers whose services form part of a package.
Booking Process
A
booking is considered provisional until the Company issues a written
confirmation (email or invoice) and receives the applicable advance payment.
Accuracy of
Information
The
Client is responsible for ensuring that names, dates, passport details, and
contact information provided at the time of booking are accurate and match
official travel documents. The Company is not liable for losses arising from
incorrect information supplied by the Client.
Minimum Age
Bookings
may only be made by persons aged 18 years or above. Minors must be accompanied
by a parent or legal guardian.
Advance Payment
A
non-refundable advance/deposit (as specified in the invoice) is required at the
time of booking to secure reservations.
Balance Payment
The
balance amount must be paid within the timeline specified in the invoice, and
in any event no later than the due date communicated prior to departure.
Failure to pay on time may result in automatic cancellation of the booking.
Mode of Payment
Payments
may be made via bank transfer, UPI, credit/debit card, or other modes accepted
by the Company. Bank charges, if any, are to be borne by the Client.
Taxes
All
applicable taxes, including GST, TCS, and other statutory levies, are payable
by the Client in addition to the quoted package cost, unless explicitly stated
as inclusive.
Currency Fluctuation
and Price Revision
The
Company reserves the right to revise prices before final confirmation in the
event of currency fluctuation, fuel surcharge, or a change in government
taxes/levies.
Cancellations
must be communicated in writing (email) by the Client. The following slab-wise
cancellation charges shall apply on the total package cost unless otherwise
specified in the specific tour invoice:
•
45 days or more before
departure: Loss of advance/deposit amount only
•
30–44 days before
departure: 25% of total package cost
•
15–29 days before
departure: 50% of total package cost
•
7–14 days before
departure: 75% of total package cost
•
Less than 7 days before
departure / No-show: 100% of total package cost (no refund)
Certain
components such as flight tickets, visa fees, train reservations, and special
event/festival bookings may carry their own non-refundable or separate
cancellation terms as imposed by the respective third-party supplier, and these
will apply over and above the above slabs.
Refund Processing
Approved
refunds, where applicable, will be processed within 15–21 working days from the
date of written cancellation confirmation, subject to realisation of funds from
third-party suppliers.
Cancellation by the
Company
The
Company reserves the right to cancel any tour due to insufficient
participation, force majeure, or unforeseen circumstances, in which case the
Client shall be offered an alternative date/package or a full refund of amounts
paid to the Company (excluding non-recoverable third-party costs already
incurred).
Client-Initiated
Changes
Requests
for date changes, name changes, or itinerary modifications are subject to
availability and may attract amendment fees charged by the Company and/or
third-party suppliers (airlines, hotels, etc.).
Non-Guaranteed
Availability
The
Company will make reasonable efforts to accommodate change requests but does
not guarantee availability at the original price.
Client's
Responsibility
It
is the sole responsibility of the Client to hold a valid passport (with minimum
validity as required by the destination country), visa, and any other travel
documents (e.g., vaccination certificates, e-permits) required for the trip.
Visa Assistance
Where
the Company assists with visa applications, this is a facilitation service
only. The Company does not guarantee visa approval, as this rests solely with
the concerned embassy/consulate/immigration authority. Visa fees, once paid,
are non-refundable regardless of outcome.
Denial of
Entry/Boarding
The
Company is not liable for any loss, cost, or delay arising from denial of visa,
boarding, or entry by immigration/airline authorities.
Unless
otherwise specified in writing, tour packages exclude: airfare/train fare
(unless explicitly included), travel insurance, personal expenses,
tips/gratuities, expenses arising from flight delays/cancellations, laundry,
telephone charges, and any meals or sightseeing not expressly mentioned in the
itinerary. The Company will provide a written itinerary specifying exact
inclusions for each package.
Role as Facilitator
The
Company acts as a booking agent/facilitator between the Client and Third-Party
Service Providers (airlines, hotels, transport operators, local vendors).
Services actually rendered (e.g., quality of hotel stay, flight punctuality,
condition of transport) are the responsibility of the respective Third-Party
Service Provider.
Limitation of
Liability
The
Company shall not be liable for any injury, illness, death, loss, delay,
damage, or additional expense arising out of acts or omissions of Third-Party
Service Providers, or due to circumstances beyond the Company's reasonable
control, including but not limited to force majeure events.
Maximum Liability
In
no event shall the Company's aggregate liability to the Client exceed the total
amount paid by the Client to the Company for the specific booking in question.
Personal Belongings
The
Company is not responsible for loss, theft, or damage to personal belongings,
baggage, or valuables during the course of travel.
The
Company shall not be held responsible for any failure or delay in performance
of its obligations arising from causes beyond its reasonable control, including
but not limited to natural disasters, epidemics/pandemics, war, terrorism,
riots, strikes, government orders/travel bans, flight cancellations, or
airport/border closures. In such events, the Company will assist the Client in
rescheduling or claiming refunds from third-party suppliers to the extent
possible, but any additional costs arising from such events shall be borne by
the Client.
Recommendation
The
Company strongly recommends that all Clients purchase comprehensive travel
insurance covering medical emergencies, trip cancellation, baggage loss, and
evacuation prior to departure.
Medical Fitness
The
Client confirms that they are medically fit to undertake the proposed travel
and must disclose any pre-existing medical conditions, dietary restrictions, or
mobility requirements at the time of booking.
The
Company reserves the right to refuse service to, or remove from a tour, any
Client whose conduct is deemed disruptive, illegal, or likely to cause danger,
distress, or annoyance to other travellers, guides, or staff, without any
obligation to refund the cost of unused services.
Any
complaint regarding services rendered must be raised in writing with the
Company within 7 days of the completion of the tour. The Company will make
reasonable efforts to investigate and respond within 15 working days.
Complaints raised after this period may not be entertained.
All
content, including brochures, itineraries, website material, logos, and
marketing collateral of VOYIZ TOUR AND TRAVELS PRIVATE LIMITED, are the
intellectual property of the Company and may not be reproduced, copied, or used
without prior written consent.
Personal
information collected during the booking process (identity documents, contact
details, payment information) will be used solely for the purpose of processing
bookings, visa applications, and providing travel-related services, and will be
shared with third-party suppliers only to the extent necessary to fulfil the
booking.
The
Company reserves the right to amend, update, or modify these Terms and
Conditions at any time without prior notice. The version of the Terms
applicable to a booking shall be the one in effect at the time the booking was
confirmed.
If
any provision of these Terms is found to be invalid or unenforceable under
applicable law, the remaining provisions shall continue in full force and
effect.
These
Terms shall be governed by and construed in accordance with the laws of India.
Any disputes arising out of or in connection with these Terms or any booking
shall be subject to the exclusive jurisdiction of the courts at New Delhi,
India.
By
confirming a booking (through payment of deposit, signed booking form, or
written acceptance via email), the Client acknowledges having read, understood,
and agreed to be bound by these Terms and Conditions in full.
For and on behalf of VOYIZ TOUR AND TRAVELS PRIVATE
LIMITED
Registered Office: New Delhi, India